:root{--blue: #3875ea;--blue-soft: #cde0ff;--ink: #333;--muted: #808695;--line: #e8eaec;--bg: #f5f6f8;--danger: #ed4014}*{box-sizing:border-box}html,body,#app{margin:0;height:100%;overflow:hidden}body{font:14px/1.5 PingFang SC,Microsoft YaHei,sans-serif;color:var(--ink);background:#ccc}button,input,textarea,select{font:inherit}button{cursor:pointer}a.ghost{text-decoration:none;display:inline-block}.hidden{display:none!important}.crm-login{min-height:100%;display:grid;place-items:center;background:#f5f7fb;padding:24px}.crm-banner{width:min(1080px,100%);min-height:460px;border-radius:16px;display:grid;grid-template-columns:1.2fr .8fr;overflow:hidden;background:linear-gradient(115deg,#2f6bff,#3875ea 42%,#7aa6ff 42%,#eef3ff 42.2%,#f7f9ff);box-shadow:0 18px 50px #3875ea2e}.crm-slogan{color:#fff;padding:92px 56px}.crm-slogan .logo{font-size:28px;letter-spacing:1px}.crm-slogan h1{margin:18px 0 10px;font-size:32px;font-weight:600}.crm-slogan p{margin:0;opacity:.85}.crm-panel{display:grid;place-items:center}.crm-panel form,.login-card{width:320px;background:#fff;border-radius:4px;padding:28px 24px;box-shadow:0 8px 24px #1f2d3d14}.crm-panel h2,.login-card h1{margin:0 0 18px;text-align:center;font-size:16px;font-weight:600}.login-card p{margin:-8px 0 16px;color:var(--muted);text-align:center}label{display:block;margin-bottom:14px;color:#515a6e;font-size:13px}input,textarea,select{width:100%;border:1px solid #dcdee2;border-radius:4px;padding:8px 10px;outline:none;background:#fff}input:focus,textarea:focus{border-color:var(--blue)}.primary{background:var(--blue);color:#fff;border:0;border-radius:4px;padding:8px 18px}.primary:disabled{background:#ccc;cursor:not-allowed}.ghost{background:#fff;color:#515a6e;border:1px solid #dcdee2;border-radius:4px;padding:6px 12px}.danger{background:#fff;color:var(--danger);border:1px solid #ffb39a;border-radius:4px;padding:6px 12px}.err{color:var(--danger);min-height:20px;margin:8px 0}.desk{height:100%;display:grid;place-items:center;padding:24px 12px;overflow:hidden}.kefu-card{width:min(1200px,100%);height:min(808px,calc(100vh - 48px));background:#fff;display:flex;flex-direction:column;box-shadow:0 8px 28px #00000014;overflow:hidden}.kefu-head{height:64px;display:flex;align-items:center;justify-content:space-between;padding:0 18px;border-bottom:1px solid #ececec}.who{display:flex;align-items:center;gap:10px;position:relative}.who img,.who .avatar{width:36px;height:36px}.status-btn{border:0;background:#f5f5f5;border-radius:12px;padding:2px 8px;color:#666}.status-btn .on{color:#19be6b}.status-btn .off{color:#f59e0b}.online-menu{position:absolute;top:46px;left:46px;background:#fff;border:1px solid #eee;box-shadow:0 6px 16px #00000014;z-index:3;min-width:120px}.online-menu button{display:block;width:100%;text-align:left;border:0;background:#fff;padding:8px 12px}.workspace{flex:1;display:grid;grid-template-columns:280px 600px 1fr;min-height:0}.right-tabs{display:flex;border-bottom:1px solid #ececec}.right-tabs button{flex:1;border:0;background:#fff;padding:14px 0;color:#666}.right-tabs button.active{color:var(--blue);box-shadow:inset 0 -2px 0 var(--blue)}.profile-top{text-align:center;padding:18px 0 8px}.profile-top .avatar{margin:0 auto 8px}.info-row{display:flex;justify-content:space-between;padding:10px 0;border-bottom:1px solid #f3f3f3;color:#666}.icon-btn{border:0;background:transparent;color:#515a6e;padding:0 8px;font-size:18px}.col{min-height:0;height:100%;display:flex;flex-direction:column;border-right:1px solid var(--line);overflow:hidden}.col:last-child{border-right:0}.tabs{display:flex;border-bottom:1px solid var(--line)}.tabs button{flex:1;border:0;background:#fff;padding:12px 0;color:var(--muted)}.tabs button.active{color:var(--blue);box-shadow:inset 0 -2px 0 var(--blue)}.search{padding:10px;border-bottom:1px solid var(--line)}.list{overflow:auto;flex:1}.session{display:grid;grid-template-columns:42px 1fr auto;gap:8px;padding:12px;border-bottom:1px solid #f3f3f3;cursor:pointer}.session.active{background:#f0f6ff}.avatar{width:42px;height:42px;border-radius:50%;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center;font-weight:600;flex:none;overflow:hidden}.avatar img{width:100%;height:100%;object-fit:cover;display:block}.name{font-weight:600}.preview{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:140px}.badge{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--danger);color:#fff;font-size:12px;text-align:center}.tag{font-size:12px;color:var(--blue);background:#eef4ff;border-radius:3px;padding:0 4px;margin-left:4px}.chat-head,.side-head{height:48px;display:flex;align-items:center;justify-content:space-between;padding:0 14px;border-bottom:1px solid var(--line);font-weight:600}.messages{flex:1;min-height:0;overflow:auto;padding:16px 18px;background:#f7f8fa}.bubble-row{display:flex;gap:8px;margin-bottom:14px}.bubble-row.mine{flex-direction:row-reverse}.bubble-row.system{justify-content:center}.system-note{color:var(--muted);font-size:12px;background:#eee;border-radius:10px;padding:2px 10px}.bubble{max-width:68%;background:#fff;border-radius:6px;padding:10px 12px;white-space:pre-wrap;word-break:break-word;box-shadow:0 1px 2px #0000000a}.bubble-row.mine .bubble{background:var(--blue-soft)}.composer{border-top:1px solid var(--line);padding:8px 12px 12px;background:#fff}.tools{display:flex;justify-content:space-between;margin-bottom:6px;gap:8px}.tools-left,.tools-right{display:flex;gap:8px;align-items:center}textarea{resize:none}.send-row{display:flex;justify-content:flex-end}.side{padding:14px;overflow:auto}.side h3{margin:0 0 8px;font-size:14px}.phrase{width:100%;text-align:left;background:#f7f8fa;border:1px solid var(--line);border-radius:4px;padding:8px;margin-bottom:8px}.phrase b{display:block}.phrase span{color:var(--muted);font-size:12px}.empty{color:var(--muted);padding:28px 16px;text-align:center}.modal-mask{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:grid;place-items:center}.modal{width:420px;max-height:80vh;overflow:auto;background:#fff;border-radius:6px;padding:16px}.preview-modal{width:min(560px,92vw);height:min(640px,86vh);display:flex;flex-direction:column;padding:0}.preview-modal .messages{flex:1}.agent-pick{display:block;width:100%;text-align:left;margin-bottom:8px}.emoji-pop{display:flex;flex-wrap:wrap;gap:4px;max-width:320px;padding:8px;margin-bottom:8px;border:1px solid var(--line);border-radius:6px;background:#fff}.emoji-pop button{border:0;background:transparent;font-size:22px;padding:2px 4px}.paste-preview{display:flex;align-items:flex-end;gap:12px;margin-bottom:8px}.paste-preview .thumb{border:0;padding:0;background:transparent}.paste-preview img{width:120px;height:120px;object-fit:cover;border-radius:6px;border:1px solid var(--line);background:#f7f8fa;cursor:zoom-in}.zoom-mask{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000b8;display:grid;place-items:center;z-index:20;cursor:zoom-out}.zoom-mask img{max-width:90vw;max-height:90vh;object-fit:contain;border-radius:6px}.paste-preview div{display:flex;gap:8px}.msg-img{max-width:220px;max-height:180px;border-radius:6px;display:block;cursor:zoom-in}.thumb{border:0;padding:0;background:transparent}.file-link{color:inherit}.user-page{height:100%;display:grid;place-items:center;background:#eef2f6}.phone{width:390px;height:min(760px,100%);background:#fff;display:flex;flex-direction:column;box-shadow:0 8px 30px #0000001f}.user-top{height:52px;display:flex;align-items:center;justify-content:space-between;padding:0 14px;color:#fff;background:var(--blue)}.user-top button{background:transparent;color:#fff;border:1px solid rgba(255,255,255,.5);border-radius:4px;padding:4px 8px}.tg-wrap{background:#fff;border-top:1px solid #ececec}.tg-emoji{display:flex;flex-wrap:wrap;gap:2px;padding:8px 10px 0}.tg-emoji button{border:0;background:transparent;font-size:24px;padding:4px}.tg-bar{display:flex;align-items:flex-end;gap:4px;padding:8px 8px calc(8px + env(safe-area-inset-bottom))}.tg-icon,.tg-send{width:40px;height:40px;border:0;background:transparent;color:#8d969e;display:grid;place-items:center;flex:none;padding:0}.tg-send{color:#fff;background:var(--blue);border-radius:50%}.tg-send:disabled{background:#c5d4f6}.tg-input{flex:1;border:0;background:#f1f3f5;border-radius:20px;padding:10px 14px;min-height:40px}.tg-input:focus{border:0;outline:none}.admin-shell{height:100%;display:grid;grid-template-columns:200px 1fr;background:#f5f7f9}.sider{background:#001529;color:#fff}.sider .brand{height:56px;display:flex;align-items:center;padding:0 18px;font-weight:600}.sider button,.sider a{display:block;width:100%;text-align:left;color:#ffffffbf;background:transparent;border:0;padding:12px 18px;text-decoration:none}.sider button.active,.sider a.active{background:var(--blue);color:#fff}.admin-main{min-width:0;display:flex;flex-direction:column}.admin-main .topbar{height:56px;width:100%;display:flex;align-items:center;justify-content:flex-end;padding:0 20px;background:#fff;border-bottom:1px solid var(--line)}.account{position:relative}.account-btn{display:flex;align-items:center;gap:8px;border:0;background:transparent;padding:6px 8px;border-radius:6px}.account-btn:hover{background:#f5f7f9}.account-btn .avatar{width:32px;height:32px}.account-menu{position:absolute;right:0;top:44px;background:#fff;border:1px solid #eee;border-radius:6px;box-shadow:0 6px 16px #00000014;min-width:140px;z-index:5}.account-menu button{display:block;width:100%;text-align:left;border:0;background:#fff;padding:10px 14px}.account-menu button:hover{background:#f5f7f9}.panel{margin:16px;background:#fff;padding:16px}.panel h2{margin:0 0 12px;font-size:16px}.row-form{display:flex;gap:8px;align-items:center;margin-bottom:12px}.row-form input,.row-form select,.row-form textarea{width:auto}table{width:100%;border-collapse:collapse;background:#fff}th,td{border-bottom:1px solid var(--line);padding:10px;text-align:left}@media(max-width:1100px){.workspace{grid-template-columns:240px 1fr}.side-col{display:none}.crm-banner{grid-template-columns:1fr;background:#3875ea}.crm-slogan{display:none}.phone{width:100%;height:100%}.admin-shell{grid-template-columns:1fr}.sider{display:flex}.sider .brand{display:none}}